A couple of weeks ago, my family and I had the opportunity to spend a long weekend at the Waldorf Astoria Collection’s Naples Grande Beach & Golf Resort in Naples, on the Southwest coast of Florida. For us, it’s an easy 2 hour drive to get to Naples, and we like to be able to get away from the routine for a weekend. This time, we found an excellent rate for this resort, and jumped at the opportunity (note that this was not a travel agent rate, but a rate we obtained from one of our suppliers).
Before I get to my impressions of the hotel, I feel like I need to note how impressed I was with the hotels social media presence, specifically on twitter. It’s very common for companies to have a twitter account. Unfortunately, it’s also common for them to use it as a one-way street to post notices, offer, etc., instead of using it as a true media tool. That is not the case with the Naples Grande, whose twitter account is @NaplesGrande. I made my reservation just a couple of days before arriving. I immediately twitted that I was staying there, and was twitted back promptly offering any help I may need. I asked for an early check in, if possible, and was told they were going to try to accommodate me. As I was on my way to Naples a couple of days later, I got a tweet letting me know that my early check in was now confirmed! Kudos to the hotel’s social media department…
The hotel is very well located, directly on the coast, not far from downtown Naples. The only drawback is that it’s not directly on the beach (although you won’t see that mentioned in the hotel’s website). There’s a marsh area between the hotel and the beach. You go down to the pool and take a golf cart to the beach. It takes about 10 minutes, and is really no big deal. That is, unless you’re lucky enough to get a typical Florida afternoon thunderstorm and want to get to back at the same time 100 other people are trying to! The beach itself, however, is beautiful, quiet, the sea is more like a pool, and the facilities and restaurant are adequate.
The resort building is nicely decorated, as are the ample rooms. Ours had 2 double beds and an extra large bathtub (no jacuzzi, though). Wifi is provided as part of the inevitable resort fee (that’s a rant for another time). In short, the room and the hotel grounds are comfortable, nice, nothing over the top…
The only negative points, which I wouldn’t have expected in a hotel of this quality, were bed sheets with a hole in one of the corners and a slightly moldy shower curtain. Also surprising was that there was no mini-fridge in the room, although they sent us one when we asked. The other surprising issue was that there is no elevator access to the garage. You either valet (at an additional cost) or take the stairs (luggage, stroller, sleeping child, etc., included).
The pool are is very nice. There are 2 pools, one of which has a sloped entry for children and a waterslide. This is the more popular of the 2 among families, and it was always full.
To me, what makes or breaks a resort, is service. Here, I can’t find fault with the Naples Grande (although I have a good client who may disagree). The 2 requests we had for our room where there in less than 15 minutes. Service at the beach and the pool was always friendly and prompt. The pool staff went out of their way to find chairs for us and find a place for us around the pool where there was enough shadow. Our early check in and late check out requests were happily granted. To me, that is much more meaningful and important than a sheet with a hole in it.
Going back to the location of the hotel, there are plenty of things to do close by. Dining and shopping options can be found 3 minutes from the hotel. Downtown Naples and 5th Ave. is less than 10 minutes away, and we found a very nice park just South of 5th Ave., with the biggest children’s playground we’ve seen!
We definitely enjoyed our time at the Naples Grande and would not hesitate to go back. In fact, we most likely will, and are looking forward to it.
I would love to help you plan your next vacation to Naples or any other place. Please contact us for details or to have us plan your next vacation!
Regards,Enrique Brener KC Travel N. Miami Beach, FL kctravel.nexion.net firstname.lastname@example.org 305-792-0618 FL Seller of Travel Reg. TI-35171